Homecare West Reviews & Comments

Thank you!

First of all, let me thank you and Homecare West for all your service for our service for our mother, over the past four years. Very much appreciated.

We will certainly recommend Homecare West to any friends of ours who are looking for those services.

Thanks again – Ken


Re: My Aunt

You are the best care girls in the world. You were such a wonderful support for Marion to have in her home for the last 2.5 years. You were kind, caring, and attentive. You made the last few years of Marion’s life manageable and easy. She would have hated a nursing home…noise, confusion, sterile. You made it so possible for her to remain in the only home that she ever had. Her neighbours and community were so special to her. She was a very lucky person. I so enjoyed coming and staying with you in my grandparent’s home. I got to know you both and appreciated all that you did for her (and me too!).

Marion was soon special to me (as you know). I loved her dearly.

You both deserve a holiday for your fine, fine work.

Am so glad to know you both and when I’m in Vancouver the next time, I hope to meet you and give you both a big hug.

Anne xox


 

Dear Rachel,

As directed in your Patient Information, I am writing to commend the staff and homecare workers of Homecare West. I called on a weekend (Saturday, April 2nd) and was given such a warm welcome by Monica. Not only was she helpful but very capable in setting up services for me commencing the following Monday, April 4th.

Ashley was my Care Aide for 2 weeks (April 4-8, 11-15) while I was convalescing from a debilitating post surgery hospital stay. Ashley was very punctual, capable, quick to learn my routine and not afraid to ask questions. She very quickly was able to remind me of things I had forgotten and proved to be an all round excellent caregiver. She is a great ambassador for Homecare West.

Simi was my Care Aide on the weekend of April 9, 10. Simi was very punctual, capable, and caring. She, too, asked questions and learned my quirks to give me the best of care. She is a delightful personality who is also a great ambassador of Homecare West.

The difference between the excellent care of Homecare West and St. Elizabeth (who were incapable of fulfilling their mandate) was huge. I have recommended Homecare West to my Case Manager and to my friends and will continue to do so.

Thank you for your excellent service.

Seamus M.


Dear Tammy,

I called tonight to obtain your email address because I want to express my appreciation for the tremendous support and dedicated assistance I have seen from the Homecare West staff providing care to my Mother.

I haven’t had the opportunity to meet them all but I wanted to comment specifically about three of them.

I was very grateful when I heard Benita’s patient and encouraging tone of voice and manner with my Mother. I know that Benita cut my Mother’s fingernails, identified expired items in her fridge, organized items in her bathroom cupboard, assisted with my Mother’s ongoing pain and accompanied my Mother to obtain an x-ray, in addition to her other daily duties.

Benita has shown that she is committed to providing the highest level of individualized customer care.

Caring for seniors is a labor of love that requires a special person with just the right touch. I am thankful Benita is helping my Mother and I greatly appreciate her caring attitude and compassion she always provides to my Mother.

This note is to express my appreciation for one of your Home Care aides, Sofia.
Sofia has been a friendly and positive influence on my Mother.
I know I can trust Sofia and appreciate the strong relationship she has established and maintains with my Mother, as well as our family.
Her ongoing patience and assistance is greatly appreciated!

Last night I went to get a new prescription for my Mother and when I returned Rhodora was very thorough re: the instructions and checked and confirmed all the information for the different medications and time requirements. It was wonderful to know I was leaving my Mother with a home care assistant I could trust, with a caring approach and a strong attention to detail to the important issues with for my Mother.

Please convey my appreciation to all of your Home Care Assistants.

Sincerely,

Donna Barker


 

Dear Tammy,

Thank you so much to you and your colleague for taking the time out of your busy schedule to personally help our seniors.  Your personal touch in making it an extra special visit was very much appreciated.  Below are what the two ladies had to say about the visit.  Please let me know if you are open to another visit to them or other seniors down the road.

Sincerely
Leya Eguchi, MSW, RSW
Hollyburn Family Services Society


I was thinking the same thing on sending a lovely card to Tammy and her partner  for donating their time to cleaning my suite.  And I must say also for the preparing of a wonderful dinner.  And to add, freshly baked biscuits!  Plus Apple Pie….yummm.

The cleaning was excellent, thorough and done right.  Absolutely no problem with their work  and would welcome them back for sure.  I felt comfortable having them in my home I must say and that doesn’t happen often with me!  ( I’m smiling saying that because I was in the cleaning business for years and these girls knew what they were doing).  They were so pleasant, it was like a visit. :-)

Thank you for sending them to help me, it was truly appreciated.  Please given them my personal thanks if you can.

Sincerely,
Joan L

#205-1801 Welch Street North Vancouver, BC V7P 1B7
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